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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sara McEvoy

February 12, 2025

5  out of  5
rating by Sara McEvoy
"I need a proof of insurance to drop off a car and get a loaner and Shannon was wonderful and texting me the information I needed so that the paperwork could be complete completed for the repair work to be done on our car."
We responded:
"Thank you, Sara, for sharing your experience! I'm glad Shannon could assist you promptly by texting the necessary proof of insurance. It's great to know that everything went smoothly for your car repair paperwork. If you need anything else, feel free to reach out!"
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Ashley Charles

February 6, 2025

5  out of  5
rating by Ashley Charles
"Grateful for all of the hard work of the team. In working with Mark, I find he’s always willing to help with any of the requests I make, to ensure I receive the best service."
We responded:
"Thank you, Ashley! I'm happy to know that Mark and the team have been able to provide you with the assistance you need. Your satisfaction is our priority, and we're here to help with any future requests. Feel free to reach out anytime!"
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Corey Weston

February 6, 2025

5  out of  5
rating by Corey Weston
"Mr.Mark Schrader is a very great agent that will go out of his way to help you. Whatever you need done with your insurance or whatever going on with State Farm. He is the best, so I give him five stars"
We responded:
"Thank you, Corey, for your fantastic review! I'm happy to hear that Mark has been able to assist you with your insurance needs. We appreciate your kind words and your five-star rating. If you ever have more questions or need further assistance, feel free to reach out to our office."
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Melynda Do

February 5, 2025

5  out of  5
rating by Melynda Do
"State Farm agent, Mr. Tosh are the greatest. He always return my calls on timely manner and help whenever possible! My family and I are happy with Mr. Tosh and so glad that we made the switch to him:-)"
We responded:
"Thank you, Melynda, for sharing your positive experience! I'm delighted to know that Tosh has been attentive and helpful to you and your family. It's wonderful to hear that you're satisfied with the switch. If you ever need assistance or have questions, feel free to reach out to our office."
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Matthew

February 5, 2025

5  out of  5
rating by Matthew
"My girlfriend and I recently bought new vehicles...we have called Mark more times than we probably needed to, and he has answered EVERY single phone call with care and patience. If you are in need of insurance and want people who are willing to help, I would give John Acker's team a call first!"
We responded:
"Matthew, I'm so glad to hear about your positive experience with our team! It's fantastic that Mark was able to assist you and your girlfriend with such dedication and patience. We truly appreciate your recommendation and are always here to help with any insurance needs you may have. Feel free to reach out anytime!"
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Kelly Franklin

January 31, 2025

5  out of  5
rating by Kelly Franklin
"Mark is knowledgeable and professional and has helped make all of our insurance decisions clear and simpe! Appreciate his help!!"
We responded:
"Thank you, Kelly, for sharing your positive experience! I'm glad to know that Mark's expertise and professionalism have made your insurance decisions clear and simple. We truly appreciate your feedback and are here to assist with any future needs or questions you may have!"
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Vicki Tindle

January 27, 2025

5  out of  5
rating by Vicki Tindle
"I called & spoke to Cindy about car insurance. She took my information & called me back with a great quote. Thanks so much!"
We responded:
"Vicki, thank you for sharing your experience! I'm happy to hear that Cindy was able to assist you with a great car insurance quote. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Kimberly Carter

January 26, 2025

1  out of  5
rating by Kimberly Carter
"Really disappointed. Called on Friday to see why I could not see my payment account (sfpp) and was told by Cindy (I think) it was because my account was “in” cancellation status due to me not paying last month. Pretty sure I paid Last month but know I have Been behind in the past so I asked to go ahead and pay ,which I did before asking if the price was higher due to renewal since we had an at fault accident and speeding ticket within the last year. Cindy said oh yeah that’s your renewal rate. I then go online realizing I renew soon but no renewal notice is showing so I call back and speak with Emma. She puts me on hold then comes back and very rudely says I’m being non-renewed which I should Have received a letter in the mail due to my husbands accident and ticket in Feb and another speeding ticket from 2022. I understood why I was being non renewed but did not understand why Cindy did not say that before taking my $429. Emma said “oh, she was talking about life insurance” I let her know we never spoke of life insurance and my real problem is why she didn’t tell me I would have no insurance on my automobiles after February 1st before I made the payment. I would have paid because I owed (if I was a month behind) but for her to not have any conversation with me about non-renewal when I have been with Statefarm for almost 10 years was a big slap in the face. Please choose wisely and don’t ever think for a minute that your insurance company is loyal to you. Always shop around but make sure you are adequately covered at all times."
We responded:
"Kimberly, thank you for your review and I apologize sincerely for your experience. There is not an excuse for not communicating the status of your policy prior to you making the payment, regardless of the timing of the payment and when it was due. As a long time State Farm customer, you deserved better. I am terribly sorry for this experience and we will strive to do better in the future. Thank you for your honest feedback and I wish you the best. - John"
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Joel Luckie

January 16, 2025

5  out of  5
rating by Joel Luckie
"I was looking to get another quote for our car insurance and I knew Tosh from past experiences and called him for a quote. I sent him my info and he sent me back a quote, apples to apples and was able to save me a HUGE savings on a quote. This was all done on a call and a few texts. He just asked for a few things from my end including my kids’ grades and educational drivers certificates and he took care of everything else. Tosh sent me a quote and it took me no time to look over, I sent him my blessings to finish the process and it was done. This was all taken care of in a day or so and with minimal effort from me. Since then I have sent group texts to all of my family and friends who want to save and get with someone who will take care of us with his email and information."
We responded:
"Thank you, Joel, for sharing your experience! I'm happy to hear that Tosh was able to assist you with your insurance quote and provide significant savings. It's great to know that the process was smooth and efficient for you. We appreciate your recommendation to family and friends. If you have any further questions or need assistance, feel free to reach out to our office anytime."
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Jared Woodward

January 16, 2025

5  out of  5
rating by Jared Woodward
"Easy to work with!"
We responded:
"Thank you, Jared, for your positive feedback! I'm glad you found it easy to work with us. If you have any questions or need any other assistance, feel free to reach out. We're here to help!"
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Janet Ivey

January 16, 2025

5  out of  5
rating by Janet Ivey
"Tosh was so informative and helped us make decisions"
We responded:
"Thank you, Janet, for your wonderful feedback! I'm delighted to hear that Tosh was able to provide you with the information you needed to make informed decisions. Our team is always here to assist you with any questions or future needs. Feel free to reach out anytime!"
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Cheri Williams

October 29, 2024

5  out of  5
rating by Cheri Williams
"I recently had a car accident that is never pleasant. I called Cindi right away and she walked me through the whole process of filing the claim. She was so calm and supportive through it all. She's so reassuring and helped make an undesirable event so much less stressful. Cindi is an exceptional agent, and such a pleasure to work with!! Thank you Cindi for doing such a great job!!"
We responded:
"Thank you for the wonderful review, Cheri! Cindi is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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Cristi Easterlin

October 3, 2024

5  out of  5
rating by Cristi Easterlin
"Shannon was very helpful through a confusing situation. I highly recommend her services!"
We responded:
"Cristi, thank you for your wonderful review! I'm glad Shannon could assist you through a confusing situation. Your recommendation means a lot to us. If you need any further assistance, we're here to help! - John Acker - State Farm Insurance Agent, Charleston, SC"
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alglen3

May 31, 2024

5  out of  5
rating by alglen3
"Always on top of everything and willing to help me understand"
We responded:
"Thank you for your 5-star review! I'm pleased to hear that I could assist you and provide explanations when needed! Your satisfaction is my priority, and I'm grateful for the opportunity to help you understand everything! Please feel free to reach out for any future insurance needs or questions! - John Acker - State Farm Insurance Agent, Charleston, SC"
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Rob & Jennifer Timmerman

March 13, 2024

5  out of  5
rating by Rob & Jennifer Timmerman
"John Acker is awesome! I highly recommend him!"
We responded:
"Rob & Jennifer, we are thrilled to hear that you had an awesome experience! Providing top-notch service is our priority, and we appreciate your recommendation. Thank you for trusting us with your insurance needs. - John Acker - State Farm Insurance Agent, Charleston, SC"
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Melody Rogers

December 1, 2023

5  out of  5
rating by Melody Rogers
"Tosh is the best guy there! He has personally handled soooo many things for me and my family and friends! He is always just a phone call away and always has an answer! He can get things done quicker and more effectively than I can even imagine! He is the reason I am with State Farm! Great customer service! Honest, efficient, quick response, I refer these guys to anybody! He even saved me tons of money on homeowners insurance and car insurance!"
We responded:
"Thank you, Melody, for your positive feedback and for acknowledging the exceptional assistance provided by Tosh. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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Patricia Kay

August 20, 2023

5  out of  5
rating by Patricia Kay
"What a great office and staff. John always stops what he’s doing to greet us. One of his agents, Mark, was really helpful with enrolling us in car insurance."
We responded:
"Thank you for taking the time to leave us a review, Patricia! Our State Farm office in Charleston would be nothing without policyholders like you!"
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Mitchell Odendahl

August 9, 2023

5  out of  5
rating by Mitchell Odendahl
"Have been working with John and Mark since I bought my house at the beginning of the year, and then moved my car insurance over as well. They have been very responsive and helpful."
We responded:
"We love seeing reviews like this, Mitchell! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Donnie Haulbooks

July 31, 2023

5  out of  5
rating by Donnie Haulbooks
"I had Cindi Kirkland quote me on a home and auto policies . She saved me 2k between the 2 so called "discount" companies .And she is a pleasure to deal with."
We responded:
"Thank you for the wonderful review, Donnie! Cindi is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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Sarah Rocco

July 31, 2023

5  out of  5
rating by Sarah Rocco
"Cindi is super easy to work with and so helpful. She is very responsive and answered all of my questions in layman's terms so I could understand them. Thanks Cindi!"
We responded:
"Sarah, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Cindi cares a lot about our customers."
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Simon O'Shea

July 19, 2023

5  out of  5
rating by Simon O'Shea
"I have worked with John and his team for several years now. Mark Schrader is incredibly helpful. Responsive, professional and always ready to answer any questions or help me resolve any issues I have, in a timely manner. I am happy to recommend John, Mark and the rest of the team."
We responded:
"Simon, we appreciate your long-term partnership with our team, and we're delighted to hear about your positive experience with Mark Schrader. It's great to know that he has been consistently helpful, responsive, and professional in addressing your questions and concerns. Thank you for recommending John Acker State Farm. Your satisfaction is our priority."
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Junius Huff

May 5, 2023

5  out of  5
rating by Junius Huff
"I have been a client of State Farm’s since the 1990s. I have had nothing but positive dealings with my agents(Gail Williams, Windy Plank and John Acker. John has been very helpful and educational with me when it comes to my retirement investments. He explains things to me in an understandable way and is very encouraging with the way I am handling my money. He is very easy to talk to and gives me great advice on how I can better manage my retirement investments. John, Thank you for all your assistance and advice, I appreciate all that you do to make sure that I am investing wisely."
We responded:
"Thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Rachel Hunsinger

March 24, 2023

5  out of  5
rating by Rachel Hunsinger
"John Acker has been an invaluable resource to myself and my family regarding our Insurance needs. He is incredibly accessible, kind, and hears your questions (no matter how many!). Thanks John!"
We responded:
"Thank you for the five-stars, Rachel! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Michael Mathis

March 24, 2023

5  out of  5
rating by Michael Mathis
"Best in the business."
We responded:
"Michael, thank you! We enjoy working with you and greatly appreciate your business."
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John Stanley

March 24, 2023

5  out of  5
rating by John Stanley
"We switched from Liberty Mutual a couple of years ago. John and his employees are always helpful, straight forward, and always looking out for the best interest of their clients."
We responded:
"Thank you, John, for the amazing review! We are thankful you have been a part of our John Acker State Farm family and look forward to continuing our relationship!"